Online Orders
Return Policies
All sales are final and we are not able to accept returns or exchanges. But, if you notice an error when you receive your order, we apologize and ask you to please reach to us at contact@graciaballoons.com with your order number and an explanation, we will do our best to correct our mistake.
Shipping
We are able to ship anywhere in the continental US. Shipping cost varies order to order. It’s our goal to ship within the next 24 to 48 hours, but do notice that we don’t ship on Saturdays, Sundays and all U.S. national observed holidays.
Balloon Orders & Events
Paytment Terms
All orders must be confirmed with full payment upon agreement of the final price. Cash, Check, Venmo, Zelle, and Credit or Debit Card.
Cancellation and Refund Policy
Orders can be fully cancelled and refunded if notice is given at least 8 days prior to the event. Cancellations made within 8 days of the event will not be elegible for a refund, instead a credit will be issued for a future order.
Late Cancellations
Cancellations within 3 days if the event cannot be processed, and only half of the order amount will be credited for a future date.
Weather or Acts of God
Cancellations due to weather or unforeseen acts of God will be assessed on a case-by-case basis, with the possibility of rescheduling or partial credit.